However, if you were unable to present the Railcard because you had forgotten to carry it on that particular journey or mislaid it, the Train Company concerned will refund any fare or Penalty Fare paid in accordance with Condition 10. Simply take your ticket back to the booking office where it was bought from before you leave the station and you will be given the refund by the method of payment you used to buy the ticket. We are also putting up more signs to encourage people to socially distance. Jump straight to the station you are looking for using our Quick Search. We apologise for any inconvenience this may cause. COVID-19 Information; COVID-19 Information (Last updated 15/01/21) To help make travelling with Merseyrail as safe and easy as possible during COVID-19, this page has all the relevant and up to date information on timetables, safety and travel advice that you will need. You will be refunded pro-rata if you have 12 weeks left on your season ticket. Your interactive, shareable online planner & guide to great days out. They work out cheaper than buying daily tickets, and you can now save even more if you only travel on Merseyrail Wirral or Northern lines with the Merseyrail Only Railpass. The Liverpool City Region’s free NHS travel scheme was one of the first to be launched, and one of the last to be brought to an end. Please contact our customer relations team [email protected] to discuss this further. To qualify for any kind of refund, a customer must have at least three days remaining on a weekly season ticket, seven days or more on a monthly ticket and 12 weeks on an annual ticket. Where To Buy Your Tickets; Long Distance Tickets; Contactless Payment; Ticket Prices; Refunds and Compensation. We are continuing to ask that passengers act in a respectful manner towards each other and our staff at all times whilst travelling with us. As the situation is continually changing, it is possible that this timetable may change again in the future. Coronavirus pandemic image copyright Getty Images Commuters with rail season tickets will receive a refund if they choose to stay at home during the coronavirus outbreak, the government has promised. You may choose to use one of our face covering exemption cards which you can show to a member of staff when necessary. Soccerbus; Match Days with Merseyrail; Ticket Information. Those with a concessionary pass for people with disabilities are not affected by this change. Ticket offices and toilet facilities are also now open. If you are travelling with a Railcard discounted ticket and are unable to present the Railcard when asked by the staff or authorised agents of any Train Company, you will be treated as having joined a train without a valid ticket and Condition 9 of the National Rail Conditions of Travel will apply. Passengers are asked to listen to and follow on-train announcements and adhere to social distancing guidance on board the train, such as leaving seats around other passengers free. However, it may not be possible to socially distance at all times on the Merseyrail network so face coverings must be worn at all times. Where To Buy Your Tickets; Long Distance Tickets; Contactless Payment; Ticket Prices; Refunds and Compensation. Railpass; Railpass Calculator; Trio; Corporate Season Ticket Scheme; Metro Card; Young Person Tickets; Leisure Destination Tickets. Following the changes announced by the government to the Christmas travel window we have made some changes to our refund policy relating to advanced tickets only. Refund & Compensation for Single or Return Tickets. The mayor of Liverpool City Region has called for an inquiry after Merseyrail services were halted when "adverse weather conditions" were forecast. 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